Our commitment is to deliver your shipment as quickly and safely as possible. PAQUETERIA MORALES LLC. is not responsible for damages that may be caused on the way.
PAQUETERIA MORALES LLC. will deliver your shipment to your home as long as the transport company has coverage in that area, otherwise your shipment will remain in the office closest to your zip code.
In case of theft, both in the United States and in Mexico, PAQUETERIA MORALES LLC. has insurance of up to $200 USD unless additional insurance has been purchased which costs 10% of the cost of the package. This insurance covers theft or total loss of shipment and to make a claim you do not need to present purchase receipts. If your claim is for damage to the contents of the package, then it will be necessary to present purchase receipts.
The following items are not acceptable for transportation: Jewelry, Money, Works of Art, Precious Metals, Plants, Drugs, Liquors, Firearms, Explosives, Flammable Liquids and Pornography, fragile items such as Porcelain, Glass or Clay. If documents are sent, they must be sent separately.
PAQUETERIA MORALES LLC. is not responsible for electronic equipment that is not packaged properly and safely and runs the risk of arriving at its destination broken, damaged or not working. Therefore, PAQUETERIA MORALES LLC. is not responsible for the replacement or repair of them. Nor is PAQUETERIA MORALES LLC. responsible if your box is not properly sealed. We do not accept overloaded boxes.
Each package must be well packaged and insured. We do not accept boxes with any logo, except those that are in their original packaging such as televisions, stereos, computers, microwaves, etc.
PAQUETERIA MORALES LLC. agrees to deliver your shipment to the assigned address as long as the recipient's details are correct. Any shipment that is in process in Mexico cannot be returned to the sender and any modification or change of the destination of the package will have an additional cost depending on the size of the box or package.
PAQUETERIA MORALES LLC. does not accept claims after the recipient has signed the receipt. The recipient is responsible for verifying the content before signing the receipt.
PAQUETERIA MORALES LLC. will not be responsible for unclaimed packages after 30 days.
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